IMMEDIATE SUPERVISOR:  Supervisor

This position involves the provision of an array of training, support and ADL’s services within the community setting. Support specialist are responsible for all consumer related documentation and reports as well as the development and implementation of treatment goals and objectives. Facilitating parent and peer support groups as needed is also expected. Support specialists are required to use their own vehicles in the performance of duties.  A reimbursed monthly stipend is offered to full time employees.  On a monthly basis, 98% of the services provided are to be in the form of direct involvement with consumers and/or their family members and service providers. The remaining time will be utilized for service coordination and administrative duties. QMHP-A’s must be registered with the Board of Counseling in accordance with 18VAC115-80 to provide collaborative mental health services for adults. Position reports directly to Supervisor. 

DUTIES:

• Participates in the person centered treatment plan within the initial thirty-day period

• Monitor and assess client/family situations  

• Monitor consumer services and review discharge status as needed 

• Engage referral agency as needed

• Have weekly contact with the Referring Agency

• Attend case supervision with supervisor

• Act as the liaison between family, referring agencies, and other community   organizations

• Coordinate consumer services between various agencies

• Adhere to agency’s documentation policies 

• Maintain compliant case records and accurately document services rendered

• Attend staff meetings consistently. Prior approval from management team is required when absent

• Maintain high degree of consumer confidentiality and professional boundaries

• Prior to the end of each ninety-day service period, assist to coordinate a staffing for the consumer 

• Follow the agency’s crisis protocol

• Participate in person center plan meetings at consumers’ request

• Other duties as required by the needs of the company.

REQUIREMENTS:

• Monthly supervision and training 

• Providing consumer services

• Report writing and documentation 

• Willingness to work in stressful situations

QUALIFICATIONS:

• Bachelor’s degree in human services or a related field from an accredited college. 

• Registered with the Board of Counseling as a QMHP-A in accordance with 18VAC115-80 to provide collaborative mental health services for adults.

KNOWLEDGE:

• Community Resources 

• Crisis intervention techniques

• Person centered plan development and implementation 

• Human Development 

• Computer skills (Windows)

• Mental health diagnosis and symptoms

SKILLS:

• Implement and maintain professional/therapeutic boundaries 

• Develop and use tracking systems for monitoring own work  

• Deal with conflicts, confrontations, disagreements in a positive manner 

• Deal effectively with others in both favorable and unfavorable situations  

ABILITIES:

• Demonstrate knowledge and skills  

• Present and express ideas and information clearly and concisely in an appropriate manner, whether oral or written  

• Identify consumer needs, arranges and obtains resources needed to accomplish goals and objectives 

• Demonstrate personal integrity, responsibility, and accountability 

• Work with diverse individuals 

• View issues/problems from different perspectives

•  Ability to manage time effectively 

•  Ability to maintain confidentiality 

• Accept interpersonal and cultural diversity 

TRAININGS/CERTIFICATIONS:

• CPR/FIRST AID 

• Crisis Prevention Intervention

• QMHP-A Certification

OTHER:

• Telephone

• Valid DMV license